TAKE PRIDE ON EACH OF YOUR ROLE

One of the most essential knowledge for most healthcare service providers is understanding the use of Enhanced Excellent Skills especially among clinical and non-clinical personnel on a daily basis. Such skills are important to determine the quality of healthcare industry. For a private healthcare, it is common that patients go there to seek the best care at the most affordable price.

At present, healthcare industry especially private healthcare depends on strategies. They focus more on customer acquisition and customer satisfaction which have long been prevalent in the industry. It is important to elucidate all stakeholders, nurses, doctors, finance, human resource, purchasing, marketing, housekeeping, and all other personnel that their experiences, knowledge and skills used in their individual work are equally important as a teamwork. They have to be proud in what they do.

This article aims to capture everyone’s experience in their daily job routine, with frequent changes and complexity in work situations. At a workplace, most of the time, the employer emphasizes that the employee’s knowledge in enhanced excellent skills should connect the employee’s ability to get involved in and assess particular situations.

The concept of ‘the needs of the patient come first’ depicts that those who work in the healthcare industry must have the knowledge and understanding that their roles come with the purpose of giving and fulfilling a patient’s needs. A visionary healthcare team player with customer driven strategy in mind is all well and good, but without one, a team player is actually flying solo in his job. It requires nurses, doctors and other department staffs with good ethics, good moral standing and good behaviour to not jeopardizing the integrity and reputation of the hospital. It is all about teamwork. They must work hard to achieve the best practices together and not abusing the staff and customers at the same time. If none of the healthcare employees is mindful of all these, then they have to wake up from their ‘Dream’.

Almost every manager and leader in any organization encourages teamwork among the employees. However, most of them do not how to materialize it well. It might not be easy for the employers, especially for a private healthcare, but excellent teamwork must be developed in order to obtain greater and holistic healthcare services. Employees who understand this value and the reason for it, and those who strive to live by it each day, will make the best employee or subordinate.

Clinical and non-clinical personnel should be more than just a job. A career in healthcare industry is not for those who like to work alone. They must be a team player. Good healthcare team would be approachable, and it requires a good medical team who is comfortable working with others to provide it. There will be times when work is fast-paced, and the medical team needs to help their colleagues to ensure everything runs smoothly and efficiently. Doctors may claim that they are the brain of the hospital, the nurses may say that they are the heart of the hospital. Do you think the healthcare industries would survive with only these two personnel? I can assure you that other organs (read: departments) are equally needed in order to run the hospital immaculately. Doing the job professionally is important as it shows co-workers and employers that you respect them, and the work done will be seen as professional. What more important is it makes the patients feel confident that they are in good hands and receiving the best possible care. Being a professional means you do what you say and fulfill it, going beyond the basic needs of the job, and being proud of yourself and your job. While values ​​such as empathy, love and concern will always be part of healthcare tools and techniques used to provide the highest level of treatment.

Adding to this, it would not be inappropriate for me to urge the consultants, nurses, doctors and all related departments to adopt the saying, ‘It is better to be safe than sorry’. KPJ Healthcare Berhad has adopted the “International Patient Safety Goals” which is introduced and recognized by WHO. The blueprint is a clinical governance approach to integrate quality, safety and risk management for continuously improving the quality of our healthcare services. It also promotes safeguarding high standards of care by creating an environment in which excellence in clinical care can flourish.

To fall or face the current and future challenges, all consultants, management staff and service providers must work together as a one united team. As recounted by Mahatma Ghandi: “My wisdom flows from the Highest Source. I salute that Source in you. Let us work together for unity and
love.”

An effective team is undoubtedly what a healthcare provider needs right now. Hopefully, being a new kid in the healthcare industry, KPJ Batu Pahat Specialist Hospital will not only prosper for its care and safety excellence, but also thrives in creating a formidable teamwork environment and dream team.

STAY STRONG AND SUCCESSFUL TOGETHER

NORHELMI MOHD ZAIN
Chief Nursing Officer
KPJ Batu Pahat Specialist Hospital