MBA BLOG
One of the most essential knowledge for most healthcare service providers is understanding the use of Enhanced Excellent Skills especially among clinical and non-clinical personnel on a daily basis. Such skills are important to determine the quality of healthcare industry. For a private healthcare, it is common that patients go there to seek the best care at the most affordable price.
At present, healthcare industry especially private healthcare depends on strategies. They focus more on customer acquisition and customer satisfaction which have long been prevalent in the industry. It is important to elucidate all stakeholders, nurses, doctors, finance, human resource, purchasing, marketing, housekeeping, and all other personnel that their experiences, knowledge and skills used in their individual work are equally important as a teamwork. They have to be proud in what they do.
This article aims to capture everyone’s experience in their daily job routine, with frequent changes and complexity in work situations. At a workplace, most of the time, the employer emphasizes that the employee’s knowledge in enhanced excellent skills should connect the employee’s ability to get involved in and assess particular situations.
The concept of ‘the needs of the patient come first’ depicts that those who work in the healthcare industry must have the knowledge and understanding that their roles come with the purpose of giving and fulfilling a patient’s needs. A visionary healthcare team player with customer driven strategy in mind is all well and good, but without one, a team player is actually flying solo in his job. It requires nurses, doctors and other department staffs with good ethics, good moral standing and good behaviour to not jeopardizing the integrity and reputation of the hospital. It is all about teamwork. They must work hard to achieve the best practices together and not abusing the staff and customers at the same time. If none of the healthcare employees is mindful of all these, then they have to wake up from their ‘Dream’.
Almost every manager and leader in any organization encourages teamwork among the employees. However, most of them do not how to materialize it well. It might not be easy for the employers, especially for a private healthcare, but excellent teamwork must be developed in order to obtain greater and holistic healthcare services. Employees who understand this value and the reason for it, and those who strive to live by it each day, will make the best employee or subordinate.
Clinical and non-clinical personnel should be more than just a job. A career in healthcare industry is not for those who like to work alone. They must be a team player. Good healthcare team would be approachable, and it requires a good medical team who is comfortable working with others to provide it. There will be times when work is fast-paced, and the medical team needs to help their colleagues to ensure everything runs smoothly and efficiently. Doctors may claim that they are the brain of the hospital, the nurses may say that they are the heart of the hospital. Do you think the healthcare industries would survive with only these two personnel? I can assure you that other organs (read: departments) are equally needed in order to run the hospital immaculately. Doing the job professionally is important as it shows co-workers and employers that you respect them, and the work done will be seen as professional. What more important is it makes the patients feel confident that they are in good hands and receiving the best possible care. Being a professional means you do what you say and fulfill it, going beyond the basic needs of the job, and being proud of yourself and your job. While values such as empathy, love and concern will always be part of healthcare tools and techniques used to provide the highest level of treatment.
Adding to this, it would not be inappropriate for me to urge the consultants, nurses, doctors and all related departments to adopt the saying, ‘It is better to be safe than sorry’. KPJ Healthcare Berhad has adopted the “International Patient Safety Goals” which is introduced and recognized by WHO. The blueprint is a clinical governance approach to integrate quality, safety and risk management for continuously improving the quality of our healthcare services. It also promotes safeguarding high standards of care by creating an environment in which excellence in clinical care can flourish.
To fall or face the current and future challenges, all consultants, management staff and service providers must work together as a one united team. As recounted by Mahatma Ghandi: “My wisdom flows from the Highest Source. I salute that Source in you. Let us work together for unity and
love.”
An effective team is undoubtedly what a healthcare provider needs right now. Hopefully, being a new kid in the healthcare industry, KPJ Batu Pahat Specialist Hospital will not only prosper for its care and safety excellence, but also thrives in creating a formidable teamwork environment and dream team.
STAY STRONG AND SUCCESSFUL TOGETHER
NORHELMI MOHD ZAIN
Chief Nursing Officer
KPJ Batu Pahat Specialist Hospital
I felt inspiring and it actually gave me goosebumps reading about it. I do love the idea of working together as a team 👌
Thank you to all frontliners, each of you play an important during this pandemic. Much appreciated it.
Appreciation to the lower grade people of working, which something similar value from westhen country where they been high salary for worker like garbage collector
Just went through this article and notice the value which given to the lower grade people where here we need to practice n value this people such its a good article prefer more like this in near future.
I am working in construction as side supervisor. The great writing about teamwork. Same goes here, many jobs cannot be done if no teamwork. Great topic chosen well done
Hi Amierul im just a normal labourer when i read this article it amaze me that team work starts with all level including low great lobourer this is something inspire me now i feel great bout my job tqs Cik Norhelmi tqs more writing need with ur new topics
100% agreed in this article as the same concept very much applicable in army working environment “Bersatu Teguh Bercerai Kita Roboh”
This is a article was written in such a way that team work n low great worker in any organization n individual important n needs to follow this ethics for a success organization to achieve the aim n their goals. well done norhelmi
Team work is a great thing to follow all we need to realize that team work does not apply only one dept it’s involves the whole organizations including lower gred worker including attendants, cleaner, security n all well said pn nor
Saya sebagai seorg pekerja buruh apabila terbaca article ini saya rasa tersentuh kerana melayan saya seperti pendatang asing namun saya anak malaysia harap semua majikan dapat menghormati pekerja buruh sebagai pekerjaan biasa kerana kami buruh jgn layan mcm sampah hargai jasa kami seperti yang ditulis dalam article di atas. Dengan ini saya harap majikan dapat pertimbangkan jasa kami kepada mereka.
Im a student but The article i read above has actually opened my eyes to the pros of teamwork and it actually benefits most people in our society today i hope many people take it into consideration and apply the word teamwork into their lifestyle to grow a more productive nation
Im a student from Australia This article has proven that teamwork is vital within todays society and many people dont seem to see the importance of us and its quite sad to see that people dont apply this and for me every role is important
Im a student from Australia This article has proven that teamwork is vital within todays society and many people dont seem to see the importance of us and its quite sad to see that people dont apply this and for me every role is important
The article was written about how team work is a great thing to follow doesnt matter whether youre a doctor or a nurse everybodys opinion matters and that will create a peaceful and productive work enviroment sorry if anything above wrongly said as im a student from U.K
Thank you CNO of KPJ for such of informative article. Good reading.
I am a woman entrepreneur. by reading this short essay made me feel more motivated to work harder to continue my career. I am sure the author has written based on his experience so that he is able to explain the meaning of take pride in each of your roles symbolically. A wonderfull idea in boosting the community value and awareness. Continue this sharing hopefully will see more interesting topic in future. All the best to you madam.
This is actually very true,teamwork does play a big part in our jobs because sometimes we have to join hands with our colleague to get a job done and this article explained to everyone that how you can achieve teamwork with your colleagues.Excellent article.
As an essential worker i agree on this matter because if we have teamwork we can help each other serving customers when they need any medicine from the pharmacy,my supervisor also encourages us to learn more about the medicine and teach us about the importance of teamwork so we can do our best when were serving the customers.A marvelous article by the way.