THE IMPACT OF DOCTORS’ SOFT SKILLS ON PATIENTS’ SATISFACTIONS IN PRIVATE HOSPITALS

Good doctors’ soft skills are part of a strategy to ensure doctors provide high-quality care and enhance patient satisfaction in view of a clinical perspective. Among the soft skills required for doctors, effective and efficient communication remains the top priority for patient satisfaction. Limited information is available in Malaysia on the positive impact of patient […]

‘Patients don’t care how much you know until they know how much you care.’ (Dr Omer Reed). ‘Patients don’t remember doctor’s prescription, but their communication’ (Prachi Kerkar) A wise physician said, “The best medicine for humans is care and love.” The patient asked, “What if it doesn’t work?”. The physician smiled and replied, “Increase the […]